COMMON QUESTIONS
Frequently Asked Questions
Everything you need to know about getting started, migrating your data, and scaling with Onezo.
Can I migrate my existing data from Tally, Excel, or other software?
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Yes, absolutely. Onezo features 1-click import wizards for Excel, CSV, and standard accounting formats. You can effortlessly import customer databases, vendor ledgers, product catalogs with barcode numbers, and historical balances in minutes with onboarding assistance.
Do I need to purchase specialized POS hardware or proprietary servers?
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No. Onezo is a 100% cloud-native SaaS business suite. It runs smoothly on any modern web browser on Windows, Mac, iPad, Android tablets, or standard barcode POS terminals. There is no expensive hardware or server installation required.
How does Onezo handle GST compliance, e-Way bills, and e-Invoicing?
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Onezo features direct GSTN API integration. When you generate a B2B invoice over statutory thresholds, Onezo generates IRN numbers and official QR-code e-Invoices instantly. e-Way bills are generated automatically with 1 click without leaving the application.
How does the 14-day free trial work? Is a credit card required?
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Your 14-day free trial gives you unrestricted access to all features of your selected application. No credit card is required to sign up. If you decide to continue after the trial, you can choose a transparent monthly or annual plan that fits your business scale.
What level of customer support and training is provided?
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Every Onezo customer receives full onboarding support, product walkthrough sessions, and access to our 24/7 technical team via live chat, email, phone, and WhatsApp. Dedicated customer success managers are assigned for enterprise deployments.